No Show & Cancellation Process
At Teri’s Health Services we value our staff and clients alike. To attempt to reduce and eliminate no shows and late cancellations to occur we require a $60.00 fee to be paid in the event that a client or patient cancels their visit in 24 hours or less to the visit time/date or a no show occurs.
One no show without a call into our office within 24 hours of the missed visit will result in the you being removed from all visits going forward until you call our office to reschedule and pay your balance and/or fees associated with the no show.
Two cancellations in 90 days will also result in removal on the third cancellation for the 90 days from the providers calendar until a commitment to the scheduled timeframes can occur. If you reschedule your visit in the same week as the canceled visit, then you can bypass the late cancellation fee (if the provider’s schedule allows for this to occur). No bypass can happen in the event of a no show. The fee applies to all no shows.
If you are having difficulty getting to the visit or are going to be late please call us right away so we can help. If something last minute comes up and you need to cancel but can reschedule to a different time and/or day then do this also, which again will stop the late cancellation fee from happening. However, if you reschedule to another date/time of the cancellation week and no show or cancel the rescheduled visit a $100 fee applies even if the cancellation of the visit happened outside of 24 hours.